Increasing Quality Outcomes through Patient-First Communication

Jeffrey Bratberg, PharmD, FAPhA, Clinical Professor at the University of Rhode Island College of Pharmacy talks about increasing quality outcomes through patient-first communication on the Quality Corner Show with Host Nick Dorich, PharmD, PQS Senior Manager of Pharmacy Accounts. 

In this episode, Bratberg explains the value of adopting patient or people-first language in patient counseling and harm reduction communications. He also provides some examples where using updated language and terminology by the pharmacist or practitioner might encourage positive interactions. 

Chapters

• 1:24 Introduction
• 4:42 How Do We Define People-Centered Communications in Healthcare?
• 11:05 Examples of Where Current Patient-Centered Language Could Be Used
• 17:25 Resources for Appropriate Terminology
• 22:28 Closing